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National Bank Open (WTA)

4 Aug 12 Aug, 2024 | Toronto, Canada

Rogers Cup Toronto FAQ's Seating Guide

Q. What is the National Bank Open (WTA) presented by National Bank?

Rogers Cup presented by National Bank is a prestigious professional tennis tournament organized by Tennis Canada. Since 1881 for the men and 1892 for the women, the best players in the world have showcased their skills on Canadian courts. Only Wimbledon and the US Open have longer histories than this major Canadian stop, which is acknowledged by the tennis world to be one of the best-run tournaments on the Tour. Classified as a Premier 5 event on the WTA calendar, Rogers Cup presented by National Bank offers over US $3 million in prize money and attracts the biggest stars in tennis year after year.

Montreal and Toronto share the task of hosting the best men’s and women’s players in the world, with both tournaments played at the same time, during the same week. So, from August 3-12, 2018, the women will be in Montreal while the men will play in Toronto.

The impressive list of past champions for this Canadian stop on the professional tennis circuit includes such legendary names as Serena Williams, Martina Navratilova, Chris Evert, Monica Seles, and Steffi Graf.

Q . What is the address of the Aviva Center in Toronto?
1 Shoreham Dr, North York

Q. When will my tickets be delivered?

Tickets are generally delivered one week before your first day of attendance. Actual delivery times vary from event to event depending on many factors including when tickets are physically allocated by the tournament.

Q. What if my tickets are lost or stolen?
When you receive your tickets, keep them in a safe place. Unfortunately, tickets cannot be replaced if they are lost, stolen, or damaged. Please note that direct sunlight or heat can damage some tickets. 

Q. Will the tickets I order be together?

Yes. All ticket order of two tickets will be together. For orders of 3 or more tickets we do our best to get all the tickets together, but it’s not guaranteed. We will make sure to have at least all the tickets as pairs.

Q. When tickets are listed as a “General” ticket for a particular level, what does that mean?

When a ticket is listed as a “General” ticket, such as Promenade General, or “CAT 1 - General” this simply means that your tickets are guaranteed to be located in a section within that given level. Even though it’s listed as “General”, all tickets are reserved. You will only know the actual seats (section, row, and seat number) once the tickets are delivered.

Q. What does my ticket entitle me to?

For the main draw, we sell tickets for reserved Centre Court seats only. Your ticket also allows access to the grounds and all matches on other courts including Grandstand Court during the session your ticket is valid for, however this seating is unreserved.

Q . How many seats are in the Aviva Centre in Toronto?

Centre court can hold up to 10,300 spectators.

Q. Where does the Umpire and Players sit?

They sit on the west side facing east.

Q. What are some tennis etiquette' rules that fans must abide by while watching matches at the National Bank Open (WTA) presented by National Bank?

  1. Please remain in your seat until the end of play and only leave your seat during a player changeover.
  2. Please refrain from making noise during play.
  3. Smoking is not permitted in the Stadium Court.
  4. Turn cell phones to vibrate/silent mode.
  5. Do not use flash photography from the stands.

Q. What session or day is the best to attend?

Every fan finds a different day or session to his or her liking. There are more matches earlier in the week and during matinee sessions. As the week progresses, the excitement builds as the field narrows and the remaining players fight to become the next National Bank Open (WTA) presented by National Bank Champion.

Q. Can I buy a ticket to watch a particular player?

The National Bank Open (WTA) presented by National Bank is an elimination tennis tournament, and as such the schedule of play is determined each evening for the following day. Therefore, it is not possible to purchase tickets in advance and guarantee a specific player will play in that session.

Q. When does the official draw come out?

The official draw is created the weekend prior to the start of the main draw. The players' names are randomly selected and placed on the official drawboard, with the top 16 seeds already placed on the board after receiving a bye in the first round. Once the draw is determined, the schedule of play is made daily by the tournament director, tournament referee and ATP World Tour Director. Please check nightly throughout the tournament for the next day's schedule of play.

Q. If I don't want to be looking into the sun, or would like to sit in the shade, where would be the best place to sit?

During the matinee session the sun is almost directly overhead and there is no shade. During the evening session while the sun is setting the preference is to sit on the west side facing east. The Rexall Centre is an outdoor stadium so remember to bring your sunscreen and a hat as temperatures can get very hot.

Q. What does my ticket entitle me to?
Your ticket also allows access to matches on other courts including the Grandstand during the session your ticket is valid for, however this seating is unreserved.

Q. How many matches will I see with my ticket?

From Monday through Friday, there will be a minimum of three matches scheduled on Centre Court in the matinee session and a minimum of two matches scheduled in the evening session. Inclement weather and other factors beyond our control may alter this schedule. Both singles and doubles matches are included in most sessions.

Q. What time can I come to watch my session of tennis?

You may enter the site for your session according to the gate time printed on your ticket. Typically, the gates open one to two hours prior to the start of the first match. For example, the Thursday Matinee session gates open at 10:00 a.m. and the matches start at 11:00 a.m. while Thursday Evening session gates open at 5:30 p.m. and the matches start at 7:00 p.m.

Q. Can I bring a camera?
Cameras are allowed to be brought on site, no flash photography is allowed while play is in session. Tripods, monopods, camcorders, laptops and ipads are not allowed. If found at the gate, you will be asked to return these items to your vehicle before entry is permitted. We ask that photographs at Centre Court only be taken from your seat or behind the railing, and that it not interfere with any other guest's enjoyment of the match.

Q. What am I allowed to bring to the tournament?

Any bag, container or package will be checked prior to entering the grounds. All spectators entering the grounds will be subject to search. 
Please leave any unnecessary items at home or in your vehicle.

Prohibited Items:
Bottles or Cans (Glass or Metal)
Non-Clear Plastic Bottles
Glass Containers
Aerosol Sunscreen Cans
Animals (unless a service animal)
Noisemaking Devices
Laser Pointers
Selfie Sticks
Flag Poles
Tennis Racquets
Video Cameras or other Recording Devices
Unauthorized Advertising or Promotional Material
Any other objects deemed unsatisfactory by the management of Rogers Cup presented by National Bank are strictly prohibited on the grounds.

Allowed Items:
Clear Plastic Bottles
Food and water as long as it abides by the above prohibited items list
Small Personal Coolers
Cameras are allowed on site as long as the following two rules are followed:

  1. No flash photography is allowed while play is in session.
  2. The usage of the camera does not interfere with any other guest’s enjoyment of the tennis.

Laptops, tablets and other handheld electronic devices are allowed on site, however their use within the confines (spectator area) of the tournament match courts is prohibited.