or call 00 (1) 480 429-7700 Arizona Office

Frequently Asked Questions

Company History

How long has Championship Tennis Tours been in business?
Championship Tennis Tours was founded in Scottsdale, Arizona in 1987. CTT has always researched, developed and operated all of its packages.

What are some of the Championship Tennis Tours affiliations?
Over the course of its existence CTT has been the Official Tour Operator to many of tennis' most popular tournaments and organizations including the Tennis Masters Series Cincinnati and Canada, ATP events in Gstaad, Scottsdale, WTA events in Houston and Philadelphia, and the Worldwide Senior Tour.

Championship Tennis Tours is the Official Travel Partner of GoTennis.com, Tennisinformation.com, Tennis.com and Netcord.com, and was named the Official Travel Partner of the ATP's official website ATPTour.com during the 99/00 season.

CTT has been a member in good standing of ASTA (the American Society of Travel Agents) since 1992 as well as the BBB (Better Business Bureau) of Scottsdale Arizona.

CTT has been a leading advertiser in many tennis publications and has been present in every issue of Tennis Magazine since 1987. CTT has been featured in leading Tennis Publications as well including Tennis Magazine, Inside Tennis, Tennis Life, Tennis Week, Southern California Tennis and Golf, Tennis Magazine Germany and France, and has been named site pick of the week by the MSN network.

Can I purchase just the Individual Tickets to the events?
Our tour packages are second to none, but we know that sometimes all you need are tournament tickets. Unlike most of competition we can sell you individual tickets for all the events we handle, in all levels for whichever day you desire. Visit the appropriate CTT tournament page for latest prices.

Planning Your Tour

How far in advance do I need to book?
When you make travel arrangements with CTT, your wish is our command.

We'll be happy to work with your hotel of choice, lengthen or shorten your stay, upgrade your seating, arrange additional tennis tickets, add sightseeing jaunts, even schedule special events just for you and your party. Flexibility and customization are our specialties – that's a big reason why so many people love traveling with CTT again and again.

What does a CTT package cost include?
Enjoy the most prestigious ATP events in intimate settings that few will ever experience.
These packages include your hotel arrangements, daily breakfast, tickets to the final three days of the tournament, and CTT Tour gifts. These packages offer a memorable tennis experience and a cultural adventure. Just book your air transportation and grab your camera!

Can I customize my Package?
Absolutely! We want this trip to be your ideal one. If you see a tour you like, but would like to upgrade the hotel or seating level, add more tickets or extend your stay- you can. We're always happy to accommodate you. Call one of our CTT Customer Service representatives at 800-GO-TENNIS or go to our "Customize A Package" page for the appropriate tournament and we will get back to you with a quote within 24 hours.

Is airfare included in your tour packages?
Airfare is included with our Champion Tour package to the Australian Open. We do this to afford you more choices, greater flexibility and the potential for cost savings. You may also want to cash in all those frequent flier miles you've been accumulating to attend the event. For our Champion Tour we also give you the option of making your own air arrangements. Additionally if you go to our "Getting There" section on the Grand Slam pages you'll have the opportunity of seeking out the best possible fare with our Partner Preview Travel.

Can I talk to someone who has traveled with Championships Tennis Tours?
A CTT Trip Consultant will be happy to give you contact information of guests who have participated in the trip you're interested in and have agreed to make themselves available for potential client inquiries. Often we have clients who live in your area as well.

Do you offer any optional excursions or activities?
Most of our tours offer optional excursions and activities. Whether it be a tennis lesson with a pro, tickets for an opera or ballet or an excursion outside the city, CTT can help you in designing your ideal tour.

Discounts

Do you offer discounts for groups?
Organize a trip for friends or members of your tennis club! Special prices are offered for groups of 15 or more who jointly reserve space on the same trip. You could be traveling for free! Please call our office to discuss the possibilities.

Does CTT offer discounts to members of any organizations or associations?
On US Open packages we offer USTA Members discounts on Individual Tickets Sales and on Complete Packages. At Championship Tennis Tours, our policy has always been to give the best price to all tennis fans. All repeat customers benefit from Free Shipping on their new Orders.

Making Your Reservations

Do I need to fill out a booking form?
Whether you book your tour or tickets online, by mail, phone, or fax, we need you to fill out a CTT booking form. This form reserves your place and lets us know that you have read and understood our terms and conditions.

Can I book my tour or tickets online?
You sure can. Our website is found at www.tennistours.com. All transactions are secure and credit card safe.

Do you offer travel insurance?
We strongly urge you to consider purchasing travel insurance. We are proud to offer TRAVELes as our partner in providing Trip Cancellation/Travel Insurance to cover the cost of your trip. For coverage please refer to our Terms & Conditions section . NOTE: You must enroll within 24 hours of making a deposit for your trip in order to be covered.

The Championship Tennis Tours Safe Shopping Guarantee protects you while you shop on www.tennistours.com, so that you never have to worry about credit card safety. Period.

We guarantee that every transaction you make at tennistours.com will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at tennistours.com.

Why is shopping on tennistours.com so safe?
Safety in numbers:
When you shop at tennistours.com, you'll be one of tens of thousands of fans who have safely shopped with us without credit card fraud since our website was launched in 1994.

Safe Technology: Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

Guarantee Details
1. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00,
2. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Payment

What methods do you accept for payment?
We gladly accept Visa, Master Card, American Express, Checks, Money Orders, Cashiers Checks and Bank Wires for payment.

When is my deposit and final payment due?
Your deposit is due upon booking your tour. A $1000 deposit is required to reserve a tour package. Championship Tennis Tours will confirm reservations by U.S. Mail or e-mail upon receipt of your booking form and deposit. Your final payment is due 90 days prior to the first day of the selected tournament.

Cancellations & Refunds

What happens if play is canceled due to bad weather?
Should any tennis matches be canceled for any reason, seat privileges are lost for that day. No rain checks will be issued.

What happens if I need to cancel my trip?
Upon written receipt of cancellation, you would receive 20% of your deposit back. Once final payment has been made there are no refunds.

Getting Organized

If I decide to book my own airline ticket on a Champion Tour, where would I
meet the group?

Each trip begins in a town that is accessible by plane, train or bus, as noted in individual trip descriptions. It will be your responsibility to get to the meeting place for your tour by the date and time as informed to you by our customer service representatives.

When can I expect my pre-departure package?
Upon booking you will receive a confirmation letter from us detailing a schedule of events prior to your departure.

When can I expect to receive my tennis tickets?
On most of our tour packages your tickets will be delivered to you upon checking in to your hotel. For Individual Ticket purchasers you will be sent your tickets approximately one to two weeks before the start of the tournament. If this is not feasible, we will arrange for your tickets to be delivered in the destination city.

Do I need a passport or visa?
For all travel outside the United states, citizens need a valid passport. For Australia, you will need a visa. We will supply you with the form, all you need to do is apply. The Application is free of charge. Non-U.S. residents may require special travel documents, please check with your local embassy or consulate.

What kind of clothing do I need?
Generally speaking, the tennis events are casual with most people wearing tennis attire, shorts or jeans. Most of our champagne cocktail receptions are informal and although not required, a jacket and a dress are about as formal as it gets. Your pre-departure packet will contain further information for recommended clothing for your trip.

Your Fellow Travelers

What kind of people take CTT's Tours?
About half our patrons are between the ages of 25 and 55. Older and younger guests are also very well represented. Depending on the trip you choose, you will meet a wide range of singles, couples and families.

How Large are your Groups?
The size of our groups greatly depend on the event that you choose and what part of the tournament you choose to attend. The size of the "CTT group" can range from 10 people for the smaller tournaments to over 350 people for the Grand Slams. Typically, the final weekend of the tournaments are the more popular. Our escorted Champion tours usually range from 30 to over 100 people.

Travel Agencies and Commissions

What commissions do you pay?
CTT pays 8% on *tour packages and 5% on Individual tickets sales on the net sale to IOTA Certified Travel Agencies. If the client is already an established client of CTT, there is no commission to be paid unless the agency booked the same client the previous time.

When will the commission check be paid?
All commission checks are paid out 2 weeks after the tournament has ended.

What form of payment do we accept from Agencies?
All agencies must pay by Agency check.

Additional Questions?

If you have any questions regarding our packages, pricing, upgrades, options, tournament tickets, etc., please call us at 1-800-GO-TENNIS or (480.429.7700) or contact us by email at info@tennistours.com. We will be glad to help you.