TERMS & CONDITIONS
1. TICKET PRICING
Championship Tennis Tours is NOT the Official Box Office for any of the events that we sell Individual Tickets. Our selling price and the original price on the ticket will vary due to premium costs associated with obtaining tickets in the high-demand marketplace. Prices can often be SEVERAL times the original face value which is listed on the ticket. Championship Tennis Tours acts only as a broker guaranteeing delivery for Individual Tickets. All transaction are done in U.S. dollars.
All ticket sales are final. There are NO refunds or exchanges.
3. SERVICE FEE
The service fee covers costs that allow Championship Tennis Tours to provide the widest range of available tickets and packages while giving you maximum service. This charge includes services like taking and maintaining your order on our ticketing systems, merchant card transaction fees, arranging for shipping and/or coordinating with the box office will call. It is applied to an entire order. The CTT Service fee is non refundable on all orders.
4. ORDER PROCESS
You will receive an e-mail immediately after making your order confirming that we have received it. You will receive an additional email once your payment has been approved and your order has been confirmed. Just because you have not yet received an Order Confirmation does not mean that we have not begun performing our service or already purchased the tickets you requested on your behalf. If you do not receive an order confirmation or updated status within 2 business days, please call our office to check on your order. NEVER assume your order is not being processed or has been canceled simply because you have not yet been contacted by us. Online orders placed over the weekend or after 5 PM our local time weekdays are still processed immediately, but your confirmation may not be received until the next business day.
5. TENNIS TICKETS
Should any tennis matches be canceled or rescheduled by tournament organizers for any reason, seat privileges are lost for that day. No rain checks will be issued. Championship Tennis Tours is not responsible for any schedule changes made by the tournament organizsers. Championship Tennis Tours is not responsible for any loss or damages resulting from individual tournaments enforcing their policy regarding the transferability of tickets purchased in the secondary market, including the possibility of removal of tickets and/or denial of access to the grounds. Championship Tennis Tours guarantees only the delivery of authentic, officially issued tournament tickets. Should any tournament be canceled by organizers, or to take place without fans in attendance, then you will be offered an in-store CTT Dollars credit for the full amount paid less any CTT Service Fees. No Cash Refunds Will Be Made. Should any tournament be postponed to new dates, your tickets are normally valid for the same sessions on the new date(s).
In addition, due to the outbreak of COVID-19, certain venues and events may have additional restrictions on entry including, without limitation, screening for symptoms of COVID-19, proof of COVID-19 immunization, or recent negative test for COVID-19, etc. These are elements you need to check with the respective tournament you're attending as this is outside the scope of our service. If you are denied entry to a venue or event due to factors unrelated to whether your ticket is valid for entry, our buyer guarantee does NOT apply.
Unless specifically noted, all seats are together, side-by-side in the same row. For groups of more than two, we do our best to have all your tickets together, however, this is not guaranteed as seats are generally issued in pairs. In the event that your chosen category/level which you've purchased is not available upon allocation, the next best seating category will be provided and you will be refunded for the difference in price if they are of an inferior level. Championship Tennis Tours is not responsible for any loss or damages resulting from individual tournaments enforcing policies regarding transferability of tickets including the possibility of removal of tickets and/or denial of access to the grounds. Championship Tennis Tours guarantees the delivery of authentic, officially issued tournament tickets.
7. RAIN-OUT POLICY
Should any tennis be canceled due to inclement weather or any other reason, seat privileges for that session(s) are lost. No rain checks or refunds will be issued. CTT offers Ticket Weather Insurance for an additional 15% on top of your total purchase price. If a single ball is not played during the session for which you have purchased the ticket weather insurance you would be given a credit for your purchase minus service charges which you could use towards a future service with CTT. Insurance must be purchased at the time of your order.
8. TICKET DELIVERY
Ticket delivery depends whether the tickets are traditional paper tickets or E-tickets. Tickets are generally delivered a week prior to your first day of attendance at the tournament. If for reasons outside our power this is not feasible due to delays in ticket allocation by authorities and/or suppliers, your tickets will be left for pick up at either one of our tour hotels or delivered to your hotel at least one day before your first day of attendance. For certain tournaments such as the US Open, you may be sent an email requiring you to accept the ticket transfer. Once this ticket transfer request has been sent, your tickets will then be in your possession, and the delivery by CTT is completed. All FedEx deliveries will require a signature. It is your responsibility to provide a valid and secure address and have an adult available to accept and sign for delivery. Shipping and delivery times are subject to change and vary by destination. If for any reason FedEx fails to deliver your tickets in time for your event, you agree not to hold Championship Tennis Tours responsible for any costs associated with your tickets, shipping charges or additional financial costs related to the missing of your event.
9. VERIFICATION OF TICKETS UPON RECEIPT
It is the responsibility of the customer to check tickets carefully upon receipt via FedEx or via Email from Championship Tennis Tours. If there is an error with the ticket location, date, or time the customer must contact our office within 48 hours of receipt on hard traditional tickets, or within one (1) hour from the time of receipt on Electronic Email Tickets / Instant Download tickets so we can provide you with the correct tickets for your event, otherwise we cannot be held accountable for the incorrect tickets received.
10. CREDIT CARD FRAUD PREVENTION
A signed Credit Card Authorization Form and copy of a piece of I.D. (Drivers License or Passport) is required for the following type of transactions
a. All International Orders b. When the shipping address is different than your credit card billing address. c. All Phone Orders d. Online orders over $1,000 e. Any time at the discretion of the Sales Manager on duty.
11. CREDIT CARD DISPUTES/CHARGEBACKS
In the event you dispute your confirmed ticket order and the credit card company decides against you, you will be assessed to your card an additional $250 administrative charge. This is to avoid victim fraud, banking fees and administrative time spent handling the dispute.
12. JURISDICTION IN THE EVENT OF DISPUTES
In the event that we are required to seek legal remedies to recover fees and/or resolve disputes, Client agrees that we are entitled to recover all costs associated with such action by the client, including but not limited to reasonable attorney's and administrative fees. By purchasing tickets through CHAMPIONSHIP TENNIS TOURS you agree to waive any additional rights or remedies conferred upon you now or in the future under Arizona law and you agree to litigate any disputes within the jurisdiction of the courts of Scottsdale, Arizona.
Championship Tennis Tours is the Official North American Tour Operator of the Mutua Madrid Ope, Geneva Open and Travel Partner of the USTA Southwest. Otherwise, Championship Tennis Tours, Inc. is a privately owned company with NO official affiliation with any other tournament, box office, Ticketmaster, tour association i.e. ATP, or tennis federation, unless specifically stated.
When purchasing a Complete or Customized Package, please take note of the following terms as well.
A non-refundable deposit of $250 per person is required at the time of purchase to reserve a Complete Tour Package with the balance due 120 days prior to the first day of the tournament. Customized Packages generally require full payment at the time of booking. Championship Tennis Tours will confirm reservations by e-mail upon receipt of your booking. If you are booking a complete package within 120 days of the tournament, then full payment is due at the time of your booking.
15. FINAL BALANCE PAYMENT
Final payment is due to Championship Tennis Tours, Inc. no later than 120 days prior to the first date of play at your selected tournament. Championship Tennis Tours, Inc. reserves the right to cancel any tour that has not been paid in full. Once the final balance has been charged, there are no refunds.
16. TOUR PACKAGE CANCELLATIONS
On Complete and custom packages, any deposit that has been paid is non refundable. Once the final balance has been paid there are no refunds.
17. REFUNDS ON ANY UNUSED ELEMENTS IN A PACKAGE
No refunds will be made for any unused tournament tickets or activities included in the tour package.
18. TRAVEL INSURANCE
We are proud to offer Traveler's Travel Insurance to cover possible unforeseen costs of your trip. Coverages include Trip Cancellation Interruption, Travel Delay, Baggage, Medical Expense, and Emergency Assistance. We highly recommend considering travel insurance when purchasing a tour package.
19. TOUR PRICES
All prices are per person and based on double occupancy. Single and triple reservations are available with a price adjustment. Prices are subject to change without notice as a result of any adverse economic changes or currency fluctuations that may affect air/land transportation, room rates, tennis tickets, or other related package element.
CTT On-Site Representatives are not necessarily staying at the same hotels as CTT clients. All tours, unless otherwise stated, are non-escorted and not hosted.
21. TRAVEL DOCUMENTS
It is the responsibility of each tour participant to obtain and carry a valid passport, visa(s) and any other documents required by applicable government regulations. Non-U.S. Residents may require special travel documents; check with your local embassy or consulate.
22. AIR TRANSPORTATION
With the exception of the Australian Open, all tour packages are land only packages. Airport Transfers are not included unless specifically stated.
For our complete packages, you agree to accept any one of the hotel choices you've indicated when booking your package from the list of featured hotels we offer. If your first hotel choice isn't available we'll go to your second choice. If your second choice isn't available, we'll go to your third choice. If none of your hotel choices are available we will contact you before confirming your package to give you additional hotels to select from. If you've not made any hotel choices, we will select a hotel for you based on the star level you've indicated. Once a booking is confirmed, the hotel to be used based on your choices cannot be changed.
Items not included in tours are meals other than specified, tips, gratuities, excess baggage fees, optional sightseeing, items of a personal nature, airport departure taxes and tour extensions including airfare charges.
During tours, photographic images of tour participants may be taken and used in CTT advertising and promotions in various forms of media. Also, if you share with us photos of you at a tennis tournament via email or any of our social sites, these can also be used.
26. LIMIT OF RESPONSIBILITY
Championship Tennis Tours, Inc. and its representatives act only in the capacity of an agent of all air/land transportation carriers, sightseeing tour operators and hotels who are providing services included in the specified tour. The individual tour participant agrees that Championship Tennis Tours, Inc. and its representatives shall not be liable for any injury, damage, loss, accident, delay, or irregularity, liability or expense to person or property due to any act or default of hotel, air/land transportation carrier, restaurant, event ticket supplier or other contractor rendering or providing services. Championship Tennis Tours, Inc. and its representatives shall not be responsible for any expense or liability resulting from labor disputes, war, acts of terrorism, government restraints, weather conditions, sickness, pilferage or any other cause beyond their control. Championship Tennis Tours, Inc. and its representatives reserve the right to accept, to retain, or refuse any person as a participant of any tour or to cancel any program of a tour or complete tour if circumstances so demand. Championship Tennis Tours, Inc. and its representatives reserve the right to cancel any tour prior to departure for any reason (including insufficient number of participants) or change itineraries and substitute services or hotels of equal quality without prior notification.
27. FOR TRAVEL AGENCIES ONLY
CTT pays 5% commission on *tour packages and Individual tickets sales on the net sale to IOTA Certified Travel Agencies. If the client is already an Established Client of CTT there is no commission to be paid unless the agency had booked the same client previously. *CTT does not pay commission on the Australian Open "Champion Tour". Agencies may add on their own agency fee on top of our published price. We do however pay commissions on all other Australian Open packages. All commission checks are paid out 2 weeks after the tournament has ended. All agencies must pay for any tours or tickets purchased by agency check or bank wire.
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Personal identification information
Non-personal identification informationWe may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
How we use collected informationChampionship Tennis Tours collects and uses Users personal information for the following purposes:
- To personalize user experience. We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To improve customer service Your information helps us to more effectively respond to your customer service requests and support needs.
- To process transactions. We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To send periodic emails. The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your informationWe adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with security vulnerability standards in order to create as secure of an environment as possible for Users.
Sharing your personal informationWe do not sell, trade, or rent Users personal identification information to others.
Your acceptance of these termsBy using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Championship Tennis Tours9393 N. 90th St. Suite 102-154
Scottsdale, AZ 85258